Videos Technical Help

Scroll down for trouble-shooting with DivX

Can't see the videos? You have 3 choices:

1) Install the DivX Web Player (recommended)
The up-side: Gives very high quality video streaming
The down-side: Video will stop and start unless you have a fast connection.

Download DivX Web Player for Windows (free), or...
Download DivX Web Player for Mac (free)

The above links install Version 1.3. Once installed, ignore any future prompts to upgrade to Version 1.4, which has been acknowledged by the DivX company as creating certain problems with online video viewing.

2) View the videos using Windows Media Player
The up-side: You probably already have this installed on your computer + quality = good
The down-side: You need to wait for the whole video to download before you can start watching it.

If you don't already have it, you can download Windows Media Player for Windows here (free).

Or if all else fails...

3) See the same videos at YouTube
The up-side: 99% of all internet users have Flash installed already (required by YouTube to view videos
The down-side: Poor quality video.

Go to YouTube "Matheson Bayley"

Still having trouble?

DivX Trouble-Shooting with Internet Explorer

Problem
A dialog box opens with an error (as in Fig 1.) when navigating to the Videos page of this site, followed (possibly) by your browser crashing with an irritating "Internet Explorer has encountered an unexpected problem and needs to close" message.

**Fig 1.** Screen shot of DivX Add-on dll error in IE

Cause
There is a bug in the new release of DivX WebPlayer (version 1.4), which causes this instability. Note that you do not have faulty RAM, as you might suspect.

Solution
Uninstall DivX Web Player 1.4 by going to:
Start > All Programs > DivX folder > DivX WebPlayer folder > Uninstall
and then install version 1.3

Once Version 1.3 is installed, ignore any future prompts to upgrade to the new version.

I've installed the previous version (1.3), but it's still crashing.

You need to check for corrupt system files.

To do this, go to the Run box on the Start Menu and type in:

sfc /scannow

This command will immediately initiate the Windows File Protection service to scan all protected files and verify their integrity, replacing any files with which it finds a problem. All memory errors will be fixed.

If that did not help, then you may well have a more serious hardware problem, such as faulty RAM. (That's why there are "reference memory could not be read/written" errors when using video).

Try using the free software memtest86, which will check the integrity of the RAM itself (the hardware).

Go to the memtest86 site
Click on Free Download in the left-hand column
Choose Download - Memtest86 v3.4a ISO image (zip) (the 3rd link from the top, under the ISO images suitable for creating a bootable Memtest86 CD-ROM heading)

DivX Trouble-Shooting with Firefox

Problem
You get the message "Additional plugins are required to view content", followed by "No suitable plugins were found" when you ask Firefox to install them.

Solution
Right-click on the... (as shown in Fig 2.), and select "Install ActiveX".

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